FREQUENTLY ASKED QUESTIONS
How long will my wig take to arrive?
All Clair de Lune Hair Couture orders require a mandatory processing time of 35 business days, excluding weekends and holidays. This timeframe allows our team to meticulously craft your wig to perfection.
For items that are in stock, we will ship them within the next business day, 48 hours after purchase.
Please Read Our Delivery & Shipping Page
Will I get a tracking number for my shipment?
Upon completion of the mandatory processing time, a confirmation email including a tracking number will be sent to your inbox.
Kindly ensure to check your spam folder.
What is your return policy?
Unfortunately, Michelle Michaels Collection does not provide refunds or exchanges for any of our products sold under our label. We apologise for any inconvenience this may cause. Thank you for your understanding.
What is my cap size?
Circumference 18”-21”, front to nape 11”-12.5?, ear to ear 11”-12”.5 = SMALL
Circumference 21.5”-22.5”, front to nape 12.5”-13.5”, ear to ear 12.5”-13.5” = MEDIUM
Circumference 22.5”-24”, front to nape 13.5”-14.5”, ear to ear 13.5”-14.5” = LARGE
What is the difference between Raw Hair & Virgin Hair?
Kindly read our blog articles here for valuable insights and information.
What is HD lace?
High Definition (HD) lace is the thinnest and most natural-looking lace currently available on the market. It effortlessly blends into the skin once installed, with or without adhesive. However, its delicate material means that it is not as durable as Swiss lace, for example.
Will my unit come fully customised?
Certainly. Clair de Lune Hair Couture take pride in providing fully customised wig units to our clients. All units feature bleached knots, plucked hairline, and the option for an artificial scalp that matches your skin tone to perfection.
The artificial scalp option can be added exclusively through our customisation wig service
What is the artificial scalp?
It is a special fabric that comes with three different colour options. It’s been sewed under the HD closure lace part, so that you don’t need to wear a wig cap before install the wig. The artificial scalp will blend with the skin without makeup, giving the illusion of a "scalp".
I am new to wigs and not sure on what I want, can you help me?
Clair de Lune Hair Couture offer wig consultations for their clients, ensuring you receive a personalised experience from the comfort of your own space. Kindly schedule your appointment with a wig specialist today here.
My closure is getting old and needs changing, can you help?
We would be delighted to extend our assistance. Kindly forward your correspondence via email to our dedicated support team here. They will promptly attend to your inquiry.
I would like to purchase my first Sheitel, do you do wig consultations?
We are pleased to inform our residents of London, United Kingdom, that we offer the convenience of in-home consultations. For those residing outside this area, we are pleased to offer the option of booking online consultations here which have been designed to cater to your specific needs. We look forward to serving you, regardless of your location.
How can I sell your hair in my salon to my clients?
At present, we regret to inform that Clair de Lune Hair Couture do not provide wholesale services for salons or stylists. Nevertheless, we are glad to offer an exclusive code to promote the provision of our hair products to your clients.
Please do not hesitate to reach out to us at hello@michellemichaelscollection.com to receive further information. We look forward to collaborating with you in serving your clients' needs with our premium products.
Can we collaborate?
We cordially invite you to communicate with us through the following email address: hello@michellemichaelscollection.com. Our team stands ready to assist you in any way possible.
Thank you for considering Michelle Michaels Collection.
How long does the hair last for?
We take great pride in offering a variety of premium hair types with varying degrees of durability.
Our European Hair is designed to last up to an impressive seven years, while our Raw (unprocessed) Hair is renowned for its longevity of up to five years when maintained with proper care. Similarly, our Virgin Hair can last up to three years, providing optimal quality and value. With proper care, each of these hair types can be reused, delivering years of exceptional performance and beauty.
I sent an email and haven't received a response?
Rest assured that we are committed to promptly responding to all inquiries and messages within 24 hours. Should you encounter any difficulty in receiving a response from us, it is possible that your message may have inadvertently been directed to our spam/junk mail due to your email settings.
I have a question that is not apart of your FAQs
In the event you have a further question which has not been addressed in this section or anywhere else on the website, please send your question through our Client Services to direct your question to us. Our team will promptly and expertly address your inquiry to your utmost satisfaction.
Thank You for Your Valued Interest in Our Products and Services.