DELIVERY & SHIPPING


At Michelle Michaels Collection, we utilise leading courier services such as UPS Parcel Delivery, DHL, and Royal Mail to ensure timely and reliable delivery of your orders.

Please note that all orders require a mandatory construction and processing time of 15 to 35 business days, unless you have opted for our Express Shipping option.

Upon processing shipment of your order, you will receive a shipping confirmation and tracking information via email to monitor the status of your delivery.

We strongly recommend placing orders for our Clair de Lune Hair Couture range in advance to avoid any unforeseen delays. We appreciate your patronage and strive to provide you with the highest standard of service and care.

We wish to inform you of shipping restrictions pertaining to select regions. Regrettably, we are unable to fulfil orders to the following countries: Afghanistan, American Samoa, The Bahamas, Botswana, Democratic People's Republic of Korea, Ethiopia, Guam, Iran, Iraq, Libya, Pakistan, Panama, Puerto Rico, Samoa, Saudi Arabia, Sri Lanka, Syria, Trinidad and Tobago, Tunisia, US Virgin Islands, and Yemen.

 

 Complimentary Worldwide Shipping

We are committed to providing you with a seamless shopping experience. Please be advised that order processing begins 48 hours after purchase, and once initiated, all sales are considered final and non-refundable.
Please note that orders cannot be changed or modified once processing has commenced. Delivery addresses are also unable to be amended without cancelling the original order and placing a new one.
Our standard delivery option is available from Monday to Friday and takes 3 to 7 business days to arrive.
Deliveries are scheduled from Monday to Saturday, with the exception of Sundays and public holidays. Rest assured that all deliveries are tracked, and you will receive a tracking order via email once your order has been dispatched. A signature will be required upon receipt of your order to ensure secure delivery.
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We understand that it may not always be possible for you to receive your parcel in person. In the event that you are unavailable to take delivery, our courier will leave a delivery card or send you an electronic message with instructions on how to reschedule delivery at a more convenient time.
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Express International Shipping
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We offer DHL Express delivery service from Monday to Friday, with an estimated delivery time of 2 to 3 business days.
All deliveries are tracked, and you will receive a tracking number via email once your order has been dispatched. Please note that our couriers deliver during normal business hours, and a signature will be required upon arrival to ensure secure delivery.
Undelivered Order
Undelivered Order
We provide a tracking number via email once your order has been dispatched, allowing you to monitor your shipment's progress. If you have not received your order and the estimated delivery time has passed, please contact us at support@michellemichaelscollection.com, and we will be happy to assist you further. Please note that during peak periods, delivery times may be longer than usual, and Clair De Lune Hair Couture, Michelle Michaels Collection cannot be held responsible for lost or stolen parcels.
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Thank you for your trust in our company.